Shipping And Delivery Policy

Will I Receive Any Order Confirmation After Placing An Order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.

We will also send email to keep you updated frequently on your order status.

How Much Does Shipping Cost?

  • Domestic US: $4.99 1st item + $1.99 each additional item.
  • International: $10.99 1st item + $3.00 for each additional item in the order to anywhere outside of the US.

– All of our items are made to order using direct-to-garment technology. We ship all of our orders in Domestic through UPS & USPS or DHL. Shipping costs vary depending on the shipping destination and the total price of your order. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

– Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page. Shipping fees specified in US Dollar (USD) will be displayed in the checkout before the final payment step.

How Long Will It Take For The Buyer To Receive Their Order?

  • On average, merchandise is produced and shipped from our facility 3-5 business days after purchase. Standard shipping/transit times apply (5 – 8 business days for domestic and 15 – 20 business days for international).
  • In peak season, because of huge number of order, total fulfillment time may takes longer due to high demand, so your patience is highly appreciated.
  • Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can be assured we are working closely with our service partners to allow us to better serve you in the future.

IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

How Can I Change Specification/ Delivery Address/ Recipient For My Existing Order?

We are trying to ship the items the soonest, so for any changes like:

  • Change of address or personal information
  • Change of specifications like product, size, color

Feel free to send us a message at [email protected] Cut off in making changes is 2 PM EST after the order is placed.

NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.

Can I Make Changes To My Existing Order?

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges may be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

How Can I Cancel My Order?

After making purchase, customer have 12 hour to request cancelling – we will happy process full refund. After that date, item will be produced and we can’t support any further.

Note: We do not accept reason such as.. (“I’ve bought the wrong item”), (“I’ve found it cheaper elsewhere”), (“I’ve changed my mind and decided not to get this”), (“I wanted to give as a gift but I’ve found out my friend actually already gotten one”), (“I’ve bought this by accident”) or other similar reasons.

I Received An Incomplete Order, What Should I Do?

Please notify us immediately at [email protected] so we can assist you promptly.

If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.

If what missing from your order is a part of a product or an item, we will need you to send us the photo of:

  • The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
  • The product packaging showing the product

I Received The Wrong Item, What Should I Do?

If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at [email protected] so we can assist you promptly. We will need you to send us a photo of the item you received.

I Received A Damaged/ Defective Item, What Should I Do

If the item you received is damaged/defective, we are happy to send you a replacement. Please notify us immediately at [email protected]

We will also need you to send us a photo/video of the item you received.

Are There Any Additional Fees I Need To Pay?

At GearKool, fees reflected on check out are the only fees that would be collected upon placing your order. However, for items that would be sent across borders, your country may charge you with duty or taxes fees. Do check your government’s policy on the items bought from abroad before placing the order.

*Please be guided that GearKool will not be held liable to any loss of items from the mailbox after the shipment has been declared delivered.*